Application Management

Our application management services address full application lifecycle support . Our services reduce your application costs through the years of the contract by developing an adaptive, flexible and scalable solution for your business.

SLA Framework

Chain-Sys provides a structured framework in establishing a sourcing arrangement and in establishing the SLAs that govern the services and support performance for our clients.

Our philosophy is that all sourcing contracts have to be mutually beneficial for all involved parties.
Our SLAs are focused on meeting your business requirements.
The service levels are metrics driven and are established to deliver the proper support to our clients.
Benchmarking and metrics are included in the contract to measure our compliance to the SLAs.
Performance, tracking, reporting, SLA remedies and problem management processes are agreed to as part of the contract.

Chain-Sys Support Portal is a custom built application on Oracle ADF platform. This portal is used to request any support services against the Cypress project work.

The service request is converted to tasks and is taken up by Support Team. Most of the ADF features have been used and the latest Jasper Report is also integrated.

  • Senior, experienced management team with extensive large-scale systems integration and data transformation backgrounds.
  • Professional staffing resources to address your functional and technical requirements for your projects.
  • Full suite of support and service capabilities to address all SDLC implementation phases, incorporating design, development, testing and post-production support.
  • Consistently maintained the SLA for all our Support projects.
  • Proven next generation productivity tools for data management that has an efficient, accurate and cost effective approach.
  • Experienced Oracle professionals with extensive industry experience to provide you support and a holistic solution.
  • Product and resources are available with an aggressive and flexible cost structure.
  • Trusted and flexible partner.

  • Monitor Integrations
  • Monitor Batch Jobs
  • Monitor EBS Pending Transactions
  • Monitor Concurrent Processing Errors
  • Monitor Concurrent Manager
  • Monitor DBA Logs
  • Apply Patches
  • Functional Testing Configuration Management
  • Maintain Run Book
  • Maintain Knowledge Base
  • Month End Processing
  • Quarter End Processing
  • Apply Automation for Monitoring
  • Knowledge Sharing
  • Communication Management
  • SLA for Maintain Functions

  • Support
  • Help Desk
  • Functional Support
  • Technical Support
  • DBA Support
  • System Administration Support
  • EBS Technical Upgrade
  • EBS Data Corruption Issues
  • Break-fix Support
  • EBS Data Maintenance Support
  • Fix Integration Programs
  • Fix Custom Programs – (Java, PL/SQL, Forms, OAF, ADF, OBIEE, Discoverer, Workflow, Custom.pll, Pro*C, Reports, XML Publisher etc)
  • System Audit and Health Check
  • User Training
  • Productivity Improvement Workshops
  • SLA for Support Functions

  • Handle Change Requests for existing Custom programs (Java, PL/SQL, Forms, OAF, ADF, OBIEE, Discoverer, Workflow, Custom.pll, Pro*C, Reports, XML Publisher etc)
  • Add New functional Features
  • Add new Customizations
  • EBS Technical Upgrade
  • New Solution design from support issues
  • New Roll up patch introduction
  • DB Upgrade
  • OS Upgrade
  • Application Server Upgrade
  • Add New EBS Modules
  • Enhance the Performance of the integrations and batch jobs.