Our application management services address full application lifecycle support . Our services reduce your application costs through the years of the contract by developing an adaptive, flexible and scalable solution for your business.
Chain-Sys provides a structured framework in establishing a sourcing arrangement and in establishing the SLAs that govern the services and support performance for our clients.
|Our philosophy is that all sourcing contracts have to be mutually beneficial for all involved parties.|
|Our SLAs are focused on meeting your business requirements.|
|The service levels are metrics driven and are established to deliver the proper support to our clients.|
|Benchmarking and metrics are included in the contract to measure our compliance to the SLAs.|
|Performance, tracking, reporting, SLA remedies and problem management processes are agreed to as part of the contract.|
Chain-Sys Support Portal is a custom built application on Oracle ADF platform. This portal is used to request any support services against the Cypress project work.
The service request is converted to tasks and is taken up by Support Team. Most of the ADF features have been used and the latest Jasper Report is also integrated.