Our application management services address full application lifecycle support . Our services reduce your application costs through the years of the contract by developing an adaptive, flexible and scalable solution for your business.
Chain-Sys provides a structured framework in establishing a sourcing arrangement and in establishing the SLAs that govern the services and support performance for our clients.
|Our philosophy is that all sourcing contracts have to be mutually beneficial for all involved parties.|
|Our SLAs are focused on meeting your business requirements.|
|The service levels are metrics driven and are established to deliver the proper support to our clients.|
|Benchmarking and metrics are included in the contract to measure our compliance to the SLAs.|
|Performance, tracking, reporting, SLA remedies and problem management processes are agreed to as part of the contract.|
Chain-Sys Support Portal is a custom built application developed by Chain-Sys using Oracle ADF platform.This portal is used for all support related communications. Reports on Services Levels are available.